General Terms and Conditions: Swedish Online School
The following general Terms and Conditions of contract (hereinafter referred to as “GTC’s”) regulate the contractual relationship between the Client and “Swedish Online School AB” (Service Provider), registration number 559264-7258. These GTC’s are available on the website: swedish-online.se, swedish-online.com (“the Website”) and the platform get.swedish-online.se, course.swedish-online.com (“the Platform”). The “Client” shall mean the person in whose name the booking of the services is made and shall include the person or persons on whose behalf this booking is made. The “Student” shall mean the person who is participating in the course.
1. General Conditions
1.1. If the Client wishes to purchase a product/service from Service Provider on the Website, the Client concludes an order and payment procedure on the Platform, hereby submitting a purchase offer. The full or partial payment made by the Client indicates that the Client has accepted the public purchase offer, and the contract between the Client and Service Provider is concluded (“the Contract”).
1.2. By registering or using Service Provider’s services, the Client agrees to accept the terms and conditions which govern access and the use of the Platform.
1.3. The registration is made on the Website and the Platform and does not require any writing form, such as physical copies, e-mail or post. The Contract is therefore valid in a digital form. The conclusion of the Contract is personal and can only be transferred to a third person with the consent of the Service Provider.
1.4. If anyone wishes to become a Client, communicate with other customers and / or make use of the services, they must read these terms & conditions and indicate their acceptance during the application process.
1.5. If the Client disagrees with any part of the terms then they may not access the Service.
1.6. Following definitions are used in these GTC’s:
Client - any legally capable person, resident or non-resident, who has visited the Service Provider's Website and has accepted this public offer in his own interest, or acting for and on behalf of another person, whose legal representative he is. The Client shall be responsible for the accuracy of the information provided.
Website - information resource available on the Internet at https://swedish-online.se/, and open for free access, as well as other online resources of the Service Provider for the sale and advertising of services, namely:
Platform - the software integrated with the Service Provider’s Website and serving as a repository of information materials of the Service Provider under the granted limited non-exclusive licence under which the Services are provided, as well as access to the information materials. The Service Provider reserves the right to choose any Platform for posting the materials (Getcourse or other training platforms), including posting the materials on Social Media Platforms (Instagram, Facebook, Youtube, Google etc.).
Contract - the legally binding contract between the Client and the Service Provider based on these GTC’s.
Course - an information block consisting of various materials placed on the Platform and the Website, made available by means of electronic communication or on a physical media.
Services - services provided cover language courses and all the products and services offered for sale by Service Provider.
Student - the person who is participating in the Course.
Package - a set of materials that form, in different combinations, the components of the Course.
Task - an assignment carried out by the Student under these GTC’s to reinforce the information learned during the selected Course(s)/Package(s).
Module - part (block) of the Course, consisting of a series of videos, texts, tutorials, webinars, audio materials, books, instructions, articles, checklists or any other materials united by the same topic.
Materials - informative audio, video or text materials posted (broadcast) by the Service Provider on the Platform, social media, as well as any physical media. In particular, materials are audio-visual works, webinars, presentations, assignments, workshops, audio, video or text recordings of the Course as well as any other products offered by the Service Provider for the Client's personal informational consumption.
Tutor - Specialist(s) identified by the Service Provider to accompany the Student through the Course (checking the material learned and homework done).
2. Description of the Services
2.1. Service Provider provides the Client with compensatory conditions for learning of Swedish language through a properly selected curriculum, qualified staff of tutors, assistance in completing the Course, organisation and administrative service as well as giving access to the Platform.
2.2. Detailed list of Services is as follows
2.2.1. Access to the Course(s)/Package(s) of learning activities using webcasts (webinars, videos, broadcasts, thematic courses, etc.) and the necessary information materials according to the schedule and instructions posted on the Platform;
2.2.2. Access to recorded versions of events made available electronically via the Internet, for a limited time period of time;
2.3. The Client shall pay for the Services and the Service Provider shall undertake to provide Services in accordance with the Course/Package(s) chosen by the Client. The Client shall select the relevant Course(s)/Package(s) independently on the Website and/ or Platform by completing the registration form.
2.4. The Service Provider provides Services either to the Client or to the recipient of Services specified by the Client (the Student) at the time the Client selects the Course(s)/Package(s) during the registration process.
2.5. Description of the Course, the Packages, the price of the Services and the registration form to purchase them are available on the Website.
2.6. The Services are being provided online only, through the Internet.
2.7. Access to the events, webinars, videos, other objects of intellectual property of the Service Provider specified in clause 2.2. shall be provided to the Client based on a non-exclusive licence valid for the period of the Service Provider's exclusive rights for the relevant events, webinars, videos, other objects of intellectual property in accordance with clause 2.2. of these GTC’s. The cost of provision of such licence by the Service Provider is included in the cost of the Services under these GTC’s. Non-exclusive licence is provided to the Client only with the right to read and use materials independently without the right to copy, distribute, publish, reproduce, broadcast and use in full or in part.
2.8. The Service Provider issues diplomas confirming that the Client has attained a certain language skill. Since the Service Provider is not a state owned establishment, the diploma is of a non-state standard and can’t be used as an official language skills proof for admissions to Swedish educational institutions.
3. Duration of the Provision of Services
3.1. The terms of the provision of Services under these GTC’s depend on the Course(s)/Package(s) chosen by the Client and are regulated on the Website and the Platform.
3.2. If the Client for good reasons (illness, business trip, other) cannot start or continue receiving the services rendered by the Service Provider, the Client shall immediately notify the Service Provider by sending an e-mail to firstname.lastname@example.org. After consideration of the Client's application the Service Provider has a right to reschedule rendering Services under these GTC’s by notifying the Client about new terms of rendering Services by sending relevant information to the Client's e-mail address specified during registration. Rescheduling of services shall only apply to the non-started parts of the Course - Modules. Rescheduling can only be made prior to the beginning of the period that has to be rescheduled. If the Client has gained access to the activities comprising a particular Module of the Package, rescheduling of the Services within that Module shall not be possible. Access to all activities and information materials constituting the Course(s)/Package(s) shall be suspended for the period of suspension/rescheduling of the Services at the initiative of the Client.
4. Providing of Services
4.1. The Service Provider shall provide Services to the Client under these GTC’s in accordance with the Course(s)/Package(s) selected by the Client.
4.2. Upon full/partial payment by the Client for the selected Course(s)/Package(s), the Service Provider shall, via Internet communication (e-mail, messenger, etc.), send a hyperlink to the Client which shall lead to the section of the Platform closed from public access where upon registration the Client gets a personal access (Personal profile) to the paid materials or their parts (Clause 2.2 of the Agreement) forming the selected Course(s)/Package(s) within the period of providing the Services paid by the Client. During the execution of the Contract, access to the materials and other activities of the Course(s)/Package(s) selected by the Client may be provided by the Service Provider in stages, depending on the programme of the particular Course(s)/Package(s).
Access to the Service Provider’s resources shall be available to the Client for the entire duration of the Course/Package(s). Access to these resources shall cease upon completion of the Course/Package.
After the completion of the Course/Package(s), the Client may be granted additional access to the Contractor's resources on the Course(s)/Package(s) completed by the Client for personal use for an additional fee. At the same time, the duration of the extra access provided shall be determined by the duration of the specific Course(s)/Package(s).
For additional access to the Service Provider's resources for the Course(s)/Package(s) chosen by the Client, the Client shall apply to the support service at: email@example.com with an application for the extension.
4.3. Where the Course(s)/Package(s) chosen by the Client involves the completion of tasks by the Client, the completion of such tasks is a prerequisite for access to further parts of the Course(s)/Package(s).
4.4. The Tutor shall check the tasks completed by the Client. The result of the checking is expressed by the Tutor in writing in the comments to the respective lesson in the closed section of the Platform or through Internet communication (e-mail, messenger, etc.). The fact that the completion of the tasks in the relevant part of the Course(s)/Package(s) was successful is expressed by granting access to the next stage of the Course(s)/Package(s) by the Tutor.
4.5. If the Client has made use of the Service, i.e. has accepted full or partial performance under these GTC's from the Service Provider or has otherwise confirmed their validity, he shall not be entitled to claim that the agreement has not been concluded and the Service has not been provided.
4.6. Viewing (including partial viewing) of the relevant module on the Platform by the Client shall be considered as the fulfilment of the Service by the Service Provider.
In the event of the Client failing to participate (failing to show up) at the lesson or to get himself acknowledged with learning materials during the period of access to the Platform, the obligations of the Service Provider to provide such Service shall be deemed fulfilled in full and on the date when such Service should have been provided. In this case, no refunds, extensions of the Service or the right to participate in another Course(s)/Package(s) will be granted by the Service Provider as these circumstances are beyond the control of the Service Provider. After the cancellation period of 14 days from the moment of purchase has expired, the Client has no automatic right to cancel the Contract and the acceptance of the performance of the Services by the Client is considered as fulfilled.
4.7. The Service Provider shall not be liable for the improper performance and non-performance of his obligations under these GTC's if the Client provides untrue contact details required by the Service Provider for the provision of Services under these GTC's.
5. Rights and Responsibilities
5.1. Server Provider is obliged to
5.1.1. Provide the Services paid for by the Client in the proper quality within the time limits specified in the GTC’s
5.1.2. Not to share confidential information received from the Client in the course of the provision of Services.
5.1.3. Comply with the legal requirements concerning the processing, transfer and protection of personal data of the Client and/ or the Student.
5.2. Server Provider has the right to
5.2.1. Not to commence the provision of Services and, if such performance has been commenced, to suspend the provision of Services by closing the access of the Client or the Student to the Services and the personal account until the elimination of the breaches by the Client if any of the following exist:
220.127.116.11. submission of incomplete and/or false information about the Client/the Student;
18.104.22.168. if the Client violates the terms and conditions of payment for the Services;
22.214.171.124. breach of clause 5.3. of these GTC’s by the Client.
5.2.2. Involve third parties to provide the Services according to these GTC’s.
5.2.3. Conduct surveys, request Client’s feedback on provided Services and post the results of the survey and feedback on the Internet in compliance with all measures for processing, transfer and protection of personal data stipulated by applicable law.
5.3. The Client is obliged:
5.3.1. To pay for the Services rendered by the Service Provider under GTC’s in full and in a timely manner including cases where the Course(s)/Package(s) chosen by the Client provides for staggered payment.
5.3.2. To consume the Services personally, or to grant the right to consume the Services under GTC’s to the recipient designated by him.
5.3.3. To ensure the confidentiality of the access passwords to the personal account on the Platform and to the special software used by him/her for the consumption of Services, to ensure the confidentiality of the materials received from the Service Provider and not to disclose any of the above to a third party.
5.3.4. to comply with the established schedule of the Course(s)/Package(s).
5.3.5. To familiarise himself/herself on the Platform with all the necessary information relating to the Services chosen by the Client, including the terms and procedure of their provision, the description and conditions of their provision. If the Client has any questions regarding the information on the Services provided under the GTC’s - to contact the Service Provider for explanations at the following e-mail address: firstname.lastname@example.org.
5.3.6. Independently set up the software, hardware and Internet connection of his computer (or other device) to easily use all the Services of the Platform used by the Service Provider while rendering the Services.
5.3.7. Communicate with the Service Provider in a polite manner.
5.3.8. Not to post, distribute, publish or by any other means convey offensive material, including discourteous language, photographic material, or any other kind of material of an offensive or sexual nature when communicating with the Services Provider or with other customers within the studying process.
5.3.9. Unconditionally recognise the obligations not to encroach on the results of the intellectual activity owned by the Service Provider and undertake to use this information exclusively for personal or professional purposes and not to use it further for teaching other people or for other commercial projects.
5.3.10. Not to make recordings (downloads, screenshots, photos of recordings and other ways to save the information provided by the Service Provider) of webinars, consultations and other events held by the Service Provider.
5.3.11. Provide complete and truthful data about themselves and / or the Student when entering into a relationship related to the execution of the Contract. In case the Client has specified false or incomplete data about him/herself or about the Student, the Service Provider shall not be liable before the Client for providing any information based on the incorrect data.
5.4. The Client has the right to
5.4.1. Receive Services in accordance with the Course(s)/Package(s) selected and paid for by him/her.
5.4.2. Request and receive information from the Service Provider on any issues concerning the organisation of Services under these GTC’s.
5.4.3. Decide independently on the necessity to perform certain activities recommended by the Provider within the framework of rendering Services under these GTC’s.
6. Fees and terms of pay
6.1. The cost of the Services provided by the Service Provider under these GTC’s shall depend on the Course(s)/Package(s) chosen by the Client, according to the Website.
6.2. The Service Provider shall be entitled to establish various discounts from the price of the Services provided which are valid for a limited period of time. In such a case, the Client shall agree to the terms and conditions of the special offers and express his acceptance by paying for the selected Course(s)/Package(s) at the special price (discounted price). The discounts, special offers and their validity period shall be posted by the Service Provider on social media, the Website and via email newsletter. The price list (Appendix No. 1) shall not reflect information about temporary discounts and special offers. In case of expiry of a discount or a special offer, the Client shall not have the right to demand from the Service Provider to conclude the Contract on special conditions. The price of Services shall be determined on the date of payment by the Client.
6.3. The cost of Services rendered by the Service Provider shall be determined in Swedish krona.
6.4. Payment for the chosen Service shall be made by the Client by transferring money to the Service Provider’s account indicated in these GTC’s or by other means listed on the Website (Section 12).
6.5. The moment of fulfilment of Client's payment obligations shall be considered the crediting of funds to the Service Provider's account.
6.6. The Customer has the right to pay for the chosen Services in one of the following ways
6.6.1. by paying 100% prepayment in the amount of the cost of the chosen Services before the beginning of the Services, or
6.6.2. by paying the cost of Services by instalments.
6.7. The payment for the Services by instalments can be done in either 2 (Two) or 3 (Three) months. The payment shall be made by the Client in equal instalments every 30 (thirty) days throughout the instalment period. The first payment shall be made by the Client before the start of the Services.
If the Client fails to pay the full cost of the Services within the period specified in this clause, this Contract shall be deemed terminated and the Services paid for by the Client shall be deemed rendered in full by the Service Provider.
7. Conditions and procedure for refunds
7.1. The Client enjoys all rights as a consumer in accordance with the current legislation of Sweden governing the provision of services on a paid basis.
7.2. In the event of improper service provision, the Client is entitled to exercise his rights under the provisions of the Swedish Consumer Sales Act on services only if the breach of his rights is attributable to the Service Provider and if such breach is proven by the Client.
7.3. All complaints about the quality of the service shall be sent by the Client to the Service Provider by filing a request to the support service: email@example.com. The time for the Service Provider to examine the complaint(s) of the Client is 10 (ten) days from the receipt of the complaint to the Service Provider. Within the above period, the Service Provider shall take one of the following decisions:
1) disagreeing with the claim and refusing to satisfy the claims set out therein, or
2) agreeing with the claim and satisfying the claims set out therein in full or in part.
7.4. The non-performance or improper performance of learning tasks by the Client that are part of the Services provided by the Service Provider shall constitute grounds for the Service Provider to refuse to refund the money paid by the Client to the Service Provider.
7.5. If the Service Provider decides to refund the funds, the funds shall be returned to the Client by transferring them to the account from which they were received. The amount of money to be returned to the Client shall be determined in Swedish Krona. All risks connected with non-receipt of monetary funds returned by the Service Provider according to this clause shall be borne by the Client.
7.6. Parties agree that the final decision on the refund remains at the Service Provider's discretion on a case-by-case basis.
7.7. If the Client withdraws from the Contract within fourteen (14) days of the moment of the purchase of the Service, the Service Provider shall refund the money paid by the Client under these GTC's in full but before the Client has accessed the Platform which has been made available to him. In the case of a Service that is digital content, the Client will lose his right to cancellation at the point the Client activates the link to access or starts using the digital content.
7.8. The funds to be refunded shall be credited to the Client's bank account within ten (10) days of the Service Provider's decision to refund the funds. The Service Provider shall be deemed to have fulfilled his obligations to refund the funds to the Client at the moment when the transaction in favour of the Client has been initiated.
8.1. Service Provider is not responsible for impossibility to provide Services to Client because of Internet connection, hardware or software failure on Client's part, malfunction of e-mail services, including getting of Service Provider's letters into spam folder, in case of blocking of Service Provider's mailings, unsubscription of notifications from Service Provider by Client and for any other reasons preventing from receiving Services by Client which occurred due to Client's fault. In this case the Services shall be deemed to have been fully rendered and are due for payment in full.
8.2. For a breach by the Customer of clause 5.3.8. and clause 8.5. of this Agreement the Customer undertakes to pay a fine in favour of the Service Provider in the amount determined by Swedish law.
8.3. The amount of penalties referred to in clause 8.2 is based on the extent to which the damage to the rights and legitimate interests of the Service Provider is possible or has been caused. The claim for the payment of the penalty shall be immediately fulfilled in a voluntary pre-trial order. If the claim for a fine is refused or not satisfied by the Client, the Service Provider shall have the right to immediately apply to court for the protection of the violated right. The dispute shall be referred to the court at the office of the Service Provider.
8.4. The Service Provider reserves the right to close the access of the Client or the Student to the resources specified in clause 2.2. The Service Provider shall not refund the money in case of violation of the rules of conduct on the Service Provider's resources (official website, official groups in social networks, chat rooms created using both messengers and Internet resources, YouTube channel), namely: inciting ethnic conflicts, distracting other participants from the Course(s)/Package(s) events, spam, posting advertising, foul language, rudeness, insulting administrators, office staff or participants.
8.5. The Client is prohibited to distribute (publish, post on the internet, copy, transfer or resell to third parties, make recordings, downloads, photos of recordings of webinars, consultations and other events held by the Service Provider in the provision of services due to the GTC’s, make and distribute screenshots of events, including webinars, as well as correspondence of participants of the events) for commercial or non-commercial purposes, create information products based on it, as well as use this information in any other way than for personal use.
8.6. In the event of any other breach of these GTC’s, the parties shall be liable in accordance with the applicable laws of the Kingdom of Sweden.
9. Quality assurance
9.1. No information, materials, training video lessons and/or activities provided by the Service Provider within the framework of the Services due to these GTC’s can be considered as a guarantee of achieving a result, as it fully depends on the Client's own actions, personal qualities, speed of learning/implementation of the knowledge and bona fide intentions to use the information provided by the Service Provider. The Service Provider does not guarantee the successful application of the acquired knowledge, skills and abilities as well as the receipt of a certain profit (income) by the Client when using such knowledge or skills. The Service Provider shall not be liable for Client's failure to obtain profit (income) or obtaining profit (income) below expectations, as well as for direct and indirect losses of the Client when using his acquired knowledge, since successful use of the knowledge, skills and abilities depends on many factors known and unknown to the Service Provider such as determination, persistence, creativity and other individual personal features of the Client which both parties agree on.
9.2. The Client takes on full responsibility and risks associated with the use of the information and materials provided by the Service Provider within his performance of the obligations under these GTC's.
10.1. By accepting these GTC's, the Client gives his consent to the processing of his personal data by the Service Provider provided by the Client, as well as personal data of the Student, indicated in accordance with clause 2.3. and clause 2.4. of these GTC's. The Service Provider shall notify the Client about the use of personal data in the course of the registration on the Platform performed with or without the use of automated means, including collection, recording, systematisation, accumulation, storage, clarification, extraction, use, transfer, provision, depersonalisation, blocking, deletion, destruction of data in order to perform his obligations under this Contract and in order to comply with the laws of Sweden.
10.2. The period of use of the personal data provided by the Client shall be indefinite.
10.3. The Client shall have the right to delete the personal data by giving a written or e-mail notification to the Service Provider.
10.4.The Client consents to receive newsletters and advertisements from the Service Provider to the email address and contact telephone number indicated by the Client when registering on the Platform.
Consent to receive newsletters and advertisements can be withdrawn by the Client at any time by sending an appropriate notice to the Service Provider.
10.5. The Client confirms that the Service Provider shall be entitled to use, free of charge, the photographs and/or recordings made of the Client, in their original format or edited, adapted or altered, for the purposes of the Service Provider’s internal and external promotional and publicity materials and for any programmes, publications, websites, electronic publications and social media services worldwide produced by or on behalf of the Service Provider.
10.6. The Client agrees that the Service Provider shall be entitled to pass the photographs and/or recordings of the Client or the Student, and their name, to external press and media agencies, publishers and broadcasters, and to partners and other third parties with which the Service Provider works, anywhere in the world, for the purposes set out clause 10.5 above.
Client's images cannot be used by the Service Provider in ways that discredit his honour, dignity and business reputation.
Images can be used until the day of withdrawal of this consent in writing.
The Client confirms that by giving such consent he is acting of his own free will and in his own interest.
11. Other important terms
11.1. The Service Provider may cancel the Contract by giving the Client notice in writing (whether by email or otherwise) for any reason at any time prior to the start date. If the Service Provider cancels the Contract pursuant to this clause he will refund the price paid by the Client for the relevant Product.
11.2. The Service Provider may also cancel the Contract at any time, without liability if:
The Client breaches this Contract (but not if it’s a trivial breach); or
The Service Provider is unable to provide the relevant Product in full due to a reason beyond its reasonable control.
11.3. The Contract may be terminated at the initiative of the Client.
11.4. Each of the clauses of these GTC’s operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.5. These GTC’s shall apply in all countries of the world and on the Internet.
11.6. All materials made available by the Service Provider to the Client or to the Student during the provision of Services under these GTC's shall be subject to copyright law. The Client agrees not to:
Provide access to the Materials to any other individual or legal entity;
Upload or display any comments or materials through his participation in the Courses which are false, offensive, sexually explicit, defamatory, threatening, obscene or unlawful or which infringe intellectual property rights;
Probe, scan or test the vulnerability of the Materials made available to him by the Service Provide or attempt to circumvent or hack any user authentication or security controls in respect of the mentioned content;
Reverse compile, disassemble, reverse engineer, decompile, copy, duplicate, modify or adapt any software or other code or scripts forming part of the Materials (except to the extent permitted by law) or attempt to transmit to or via the Materials any information that contains a virus, worm, Trojan horse or other harmful or disruptive component;
Change, modify, delete, interfere with or misuse any files or other data created, owned or provided by the Service Provide or any third party provided as part of the Materials made available to him by the Service Provider (except as expressly permitted under these GTC’s); or use the Materials in contravention of any applicable law.
11.7. This Contract shall enter into force from the moment the Client accepts the offer by making full or partial payment for the Services and shall be valid for the whole period of the duration of the Services paid for by the Client and performed by the Service Provider.
12. Payment details
Swedish Online School AB
Skandinaviska Enskilda Banken
BG 5532-7697, Kontonummer 5233 10 900 09
Swish 123 242 80 84
IBAN SE51 5000 0000 0523 3109 0009